Terms & Conditions of Sasto Tickets

Purpose of the Agreement:

This agreement ("User agreement") formulates the terms and conditions for SASTO TICKETS Pvt. Ltd and its affiliated Companies ("SASTO TICKETS") to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of SASTO TICKETS by using SASTO TICKETS's websites or using any other customer interface channels of SASTO TICKETS which includes its offices, call centers, sales persons, advertisements, information campaigns etc.

User's Responsibility of Appreciation of this Agreement

The Users availing services from SASTO TICKETS shall deemed to have read, understood and expressly accepted the terms and conditions of this agreement. It shall govern the desired transaction or provision of such services by SASTO TICKETS for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or SASTO TICKETS with respect to any services to be provided by SASTO TICKETS shall be restricted to the scope of this agreement.

SASTO TICKETS reserves the right, in its own discretion, to terminate the access to any or all SASTO TICKETS websites or its other sales channels and the related services or any portion of it at any time, without prior notice, for general maintenance or for other any reason.

Besides to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by SASTO TICKETS like the air tickets, road transportation, rail, holiday packages etc. Such TOS will be provided/updated by SASTO TICKETS which shall be deemed to be a part of this Agreement. In the event of contradict between such TOS and this Agreement; the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.

The Concern Service Provider itself may provide terms Conditions and guidelines. It may govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User chose to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.

SASTO TICKETS Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement.  The TOS also may be applicable from time to time. For further clarification, the availing of the services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User reserves or does not agree with any part of the terms, conditions and notices, the User shall not avail SASTO TICKETS services.

In the event that any of the terms, conditions, and notices contained in this agreement contradicts with the additional terms or other terms Condition and guidelines contained within any other SASTO TICKETS documents, then terms of this agreement shall be prevailed.

Information in Regard to Third Party Account

By using the Account Access service in SASTO TICKETS websites, the User authorizes SASTO TICKETS and its agents to access third party sites, including that of Banks and Financial Institutions and other payment gateways, designated by them or on their behalf for retrieving requested information. While registering, as a member the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

While using the password or account, the User is entirely responsible for all activities. It is the duty of the User to notify SASTO TICKETS immediately in written form of any unauthorized use of their password or account or any other breach of security. SASTO TICKETS will not be liable for any loss/damage that may incur due to the cause of unauthorized use of password or account, either with or without User's knowledge. The User shall not use anyone else's password.

Payment of Service Fees

SASTO TICKETS reserves the right to charge transaction fees based on certain completed transactions using the service and similarly listing fees for certain listings. SASTO TICKETS reserves its right to alter any and all fees from time to time, without notice. The User shall be entirely responsible for all charges, fees, taxes, duties, and other assessments for using the services. If there is a short charging by SASTO TICKETS for services, listing, or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to claim/add/ deduct/charge the balance successive to the transaction at its own discretion.

In the rare possibilities of the reservation not getting confirmed for whatsoever reason, SASTO TICKETS will process the refund and intimate the User (the Customer) of the same. SASTO TICKETS is not under any obligation to make another booking in lieu of to replacement or compensate the unconfirmed bookings/tickets. Each subsequent booking shall be treated as a new transaction with no reference to the earlier unconfirmed reservation.

The User shall request SASTO TICKETS for any refunds against the NO SHOW events, unutilized air tickets or hotel booking for any reasons within 90 days from the date of departure for the air ticket and for the hotel booking the date of check in . Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Sasto Tickets as per the case. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or NO SHOW case or hotel booking shall be deemed to have been forfeited.


Any information mentioned by SASTO TICKETS as Confidential shall be maintained confidentially by the User and shall not be disclosed unless it is required by law or to serve the purpose of this agreement or for the obligations of both the parties.

Mobile Number of the User to be used by SASTO TICKETS 

Itinerary information, Booking confirmation, payment confirmation, cancellation, refund status, schedule change or any such other information relevant for the transaction etc. may be send by SASTO TICKETS via SMS or by voice call on the contact number given by the User at the time of booking. SASTO TICKETS may also do contact to the User by voice call, SMS or email in case the User could not or has not concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User unconditionally consents that such communications via SMS and/or voice call by SASTO TICKETS are:

A. Transactional and not an unsolicited commercial communication as per the guidelines of Nepal Telecommunication Authority (NTA) and

B. Upon the request and authorization of the User, and

C. In compliance with the relevant guidelines of NTA or such other authority in Nepal and abroad.

The User will indemnify SASTO TICKETS against all types of losses and damages incurred by SASTO TICKETS due to any action taken by NTA, Access Providers (as per NTA regulations) or any other authority due to any erroneous compliant raised by the User on SASTO TICKETS with respect to the intimations mentioned above or due to a wrong number or email id  provided by the User for any reason.

Burden of proof of the User

SASTO TICKETS is responsible only for the transactions that are done by the User through SASTO TICKETS. SASTO TICKETS will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.

The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all prevailing and applicable laws, regulations and directives regarding use of the services with respect to the jurisdiction concerned for each transaction.

The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of Nepal or other applicable law.

Advertisers on SASTO TICKETS or Linked Websites

SASTO TICKETS is not responsible for any omissions, errors or representations on any of its pages or on any links or on any of the linked website pages. SASTO TICKETS shall not endorse any advertiser on its web pages in any form. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

SASTO TICKETS has no authority to control any linked sites therefore, is not responsible for the contents of any linked site. No changes or updates shall be done on to such sites. SASTO TICKETS is providing these links only for the User (the Customer) convenience and the inclusion of any link does not imply endorsement of the site by SASTO TICKETS.

Force Majeure Events

There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, business insolvent, decision of the government, operational and technical issues, route and flight cancellations etc., in these cases the User agrees that it is not the fault of the SASTO TICKETS.  If SASTO TICKETS is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that SASTO TICKETS being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.

The User further agrees that due to any technical or other failure in SASTO TICKETS, services committed earlier may not be provided or may contain substantial modification. In those cases, SASTO TICKETS shall refund the entire amount received from the customer for availing such services by deducting the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of SASTO TICKETS against such non-provision of services or deficiencies. If there incurred any additional liabilities, it shall be borne by the User.
SASTO TICKETS shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, for example, closure, embargo, strikes, acts of government, acts of God, fire, terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the notice will be furnished promptly to the affected user as far as possible.

Whatever mentioned  above, the maximum liability on part of SASTO TICKETS arising under any in such forced majeure circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by SASTO TICKETS for its services.

SASTO TICKETS or its suppliers shall not be liable in events for any direct, indirect, incidental, special, damages or any damages including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the SASTO TICKETS website(s) or any other channel. SASTO TICKETS shall not be responsible for the delay or inability to use the SASTO TICKETS websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the SASTO TICKETS website(s).  or otherwise arising out of the use of the SASTO TICKETS website(s), whether based on contract, tort, negligence, strict liability or otherwise. SASTO TICKETS is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

Safety of Data Downloaded

The User agrees that any data or material obtained or otherwise downloaded through the use of the Service is done entirely at their own discretion and risk and be will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data.

However, SASTO TICKETS will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares.


Unless explicitly provided by SASTO TICKETS in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation or on the option of the user. SASTO TICKETS doesn't accept any claims arising out of such liabilities arising in connection to the insurance.

If any insurance provided as a part of the service or products by SASTO TICKETS, It  shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or dispute.

SASTO TICKETS shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.



SASTO TICKETS may provide the User such as photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.

The User may use this material only as expressly authorized by SASTO TICKETS and shall not copy, transmit or create derivative works of such material without express authorization.

The User a agrees  not to upload the post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.
Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal as prevailing laws of Nepal and could subject the User to personal liability or criminal prosecution.

 Visa Obligations of the User

The travel bookings done by SASTO TICKETS are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. SASTO TICKETS is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.

Use Limitation

Unless otherwise specified, the SASTO TICKETS services are for the User's personal and non - commercial use. The User may not copy, modify, reproduce, publish, distribute, transmit, display, create derivative works from, transfer, or sell any information, software, products or services obtained from the SASTO TICKETS website(s) without the express written approval from SASTO TICKETS.

Indemnification of the loss

The User agrees to indemnify, defend and hold harmless to SASTO TICKETS,  its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses including reasonable legal fees and disbursements in connection therewith and interest chargeable asserted against or incurred by SASTO TICKETS or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty or agreement made or obligation to be performed by the User pursuant to this agreement. The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and SASTO TICKETS cannot be held responsible for the same.

Right to refuse to provide Services

SASTO TICKETS of its discretion, reserves the right not to accept any customer order without any reason.  Any contract to provide any service by SASTO TICKETS is not complete until full payment is made towards the service is received from the customer and accepted by SASTO TICKETS.

Without prejudice to the other remedies available to SASTO TICKETS under this agreement, the TOS or under applicable law, SASTO TICKETS may limit the user's activity, end the user's listing and suspend or terminate the user's registration immediately temporarily/indefinitely, and refuse to provide the user with access to the website on the event that:
SASTO TICKETS is unable to verify or authenticate any information provided by the user;

The user has breached this agreement, the TOS or other rules regulation it incorporates; or

SASTO TICKETS believes that the user's actions may infringe on any third party rights or breach any prevailing law or otherwise result in any liability for the user, other users of the website or SASTO TICKETS.

SASTO TICKETS may in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with SASTO TICKETS or use the website in any manner until such time that the user is reinstated by SASTO TICKETS.

Although the user breaches this agreement, the TOS or the rules and regulation it incorporates, SASTO TICKETS reserves the right to recover any amounts due and owing by the user to SASTO TICKETS or the service provider and to take strict legal action as SASTO TICKETS deems necessary.

Right to Cancellation vested to SASTO TICKETS in Case of Invalid Information from User

The User expressly undertakes to provide to SASTO TICKETS only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts. Any default on part of the User would void this agreement and shall disentitle the User from availing the services from SASTO TICKETS.

In case SASTO TICKETS discovers or has sufficient reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented SASTO TICKETS in its discretion shall have the right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior notification to the User. In such an event, SASTO TICKETS shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.

The User unequivocally indemnifies SASTO TICKETS of any such claim or liability and shall not hold SASTO TICKETS responsible for any loss or damage arising out of measures taken by SASTO TICKETS for safeguarding its own interest and that of its genuine customers. This would also include SASTO TICKETS denying/cancelling any bookings on account of suspected fraud transactions.


The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form.


Severability Clause

If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.


Headings and Sub-headings of the Agreement

The headings and subheadings stated in this agreement are merely for the convenience and identification Purpose. It is not intended to define, interpret, describe, or limit the scope, extent of this agreement, terms and conditions, notices, or the right to use this website by the User contained or any other section or pages of SASTO TICKETS Websites or its partner websites or any provision in any manner whatsoever. In the event that any of the terms, conditions, and notices contained in this agreement contradicts with the additional terms or other terms and guidelines contained within any particular SASTO TICKETS website, then these terms shall be prevailed.


The Relationship between SASTO TICKETS and User shall be contractual relationship Govern by the prevailing laws of Nepal. There shall be no partnership and principal and agent relationship between User and SASTO TICKETS.  


Updating of the Information by SASTO TICKETS

SASTO TICKETS provides services with reasonable diligence and care to ensure the User does not face any inconvenience. However, in some cases, the information, software, products, and services included in or available through the SASTO TICKETS websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as SASTO TICKETS notices them. Changes may be periodically made to the information provided. Without any notice to the User, SASTO TICKETS may make improvements or changes in the SASTO TICKETS websites at any time. If the User (the Customer) need or wish to provide any advice to us, it should be provided through an authorized representative of SASTO TICKETS.